Effective Date: 23-04-2025
Classwala is committed to protecting the privacy of all users who interact with our system, including school administrators, staff, and authorized personnel. This System Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our platform.
We collect information to deliver efficient and personalized services. The types of information we may collect include:
a. Personal Information:
Full name, contact number, and email address
Profile pictures (if provided)
Job title or designation
b. Login and Account Information:
Username and password (encrypted)
Access role and permission levels
c. Institute-Specific Data:
School/Institute name, logo, address, and configuration preferences
Academic year settings, timetable structures, and subject combinations
d. Technical and Usage Data:
Device information, operating system, browser type
IP address, location (approximate)
Time and duration of usage
Activity logs, clickstream data, and feature usage
e. Communication and Feedback:
Support tickets, inquiries, and complaints
Emails or chats exchanged with the support team
The information we collect is used for the following purposes:
To provide a functional, secure, and personalized platform experience
To manage institute configurations, user roles, and settings
To respond to user requests, inquiries, and technical issues
To send important updates, alerts, or notifications
To conduct analytics and performance tracking to improve our services
To comply with legal requirements and enforce our terms of use
We implement robust technical and organizational security measures to ensure data integrity and confidentiality. This includes:
SSL encryption for data in transit
Encrypted storage of passwords
Firewalls and secure server architecture
Periodic security audits and vulnerability assessments
Role-based access controls and authentication protocols
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.
We do not sell or rent user information to third parties. Data may be shared only in the following cases:
With cloud hosting providers and backup services to support platform functionality
With analytics tools (with anonymized data) to monitor system performance
With legal authorities when required by law or court orders
All third-party providers are contractually bound to protect user data and comply with applicable data protection laws.
User data is stored for the duration of an active subscription or until the institute terminates its agreement with Classwala.
Backups are securely maintained for disaster recovery and business continuity.
Upon request, we will delete personal data within 30 days, unless retention is required for legal or operational purposes.
Our system uses cookies and local storage to:
Keep users logged in during sessions
Remember user preferences
Track analytics in an anonymized form
Users can manage cookie settings in their browser; however, disabling cookies may impact functionality.
Users have the right to:
Access and update their profile information
Request deletion of their account and personal data
Opt out of non-essential communications
Requests can be made by contacting us:
Email: mail@classwala.com
Phone: +91-8302806760
This system is not intended for direct use by children under 18. Any student information is managed under institutional control and consent.
Classwala reserves the right to update this policy to reflect system enhancements, legal requirements, or operational changes. The revised policy will be posted on our website, and significant updates will be communicated via email.
By accessing and using Classwala’s system, you acknowledge that you have read, understood, and agreed to the terms of this System Privacy Policy.